Jack Prosser

Hillsboro, MO. 63050
636-293-9372
japrosse@yahoo.com

Professional Profile
I offer 17 + years of experience in Managing/Supporting/Troubleshooting Telecommunication Equipment

in a 24/7 NOC environment.

Education

·              Missouri Technical College (72 hours towards) 

·              Associate Degree in Electronic Engineering,

·              University of Missouri St Louis College, St. Louis, MO

·              Chancellor's Certificate in Web Design   

·              Chancellor's Certificate in Linux/Unix Administration

·              Chancellor's Certificate of Computer Operations

·              CBIL/ St Louis Community College, St. Louis, MO  

·              NETWORK + Boot Camp Certificate of Completion

·              A +  Boot Camp Certificate of Completion

·              CCNA Certification

Experience
Mycroft INC, Dec 09-Present

Saint Louis, MO

Network Operations Controller II

·              Responsible for monitoring and troubleshooting all alarms for the Mycroft, Discover & Pulse Network in a 24/7 NOC environment.

·              Troubleshoot and identify alarms & provide network support to all domestic & international sites.

·              Cisco Routers 2800, 2900 (ASR 1002, 1006) (VPN ASA Routers) Cisco Switches 3500, and Nexus 7000 series.

·             Maintain daily records of network backbone outages & resolutions while working with LEC to solve problems with WAN circuits in a NOC capacity and generate and control ticketing of the troubles utilizing HP OpenView, Ehealth, HP Service Center, NetScout, CiscoWorks & Cisco Prime.

·              Take action to ensure chronic problems are resolved & Coordinate equipment replacements and vendor dispatches to trouble sites and thoroughly document all events.

·              Provide technical support and help train all newly hired NOC employees.

Anheuser Busch, (Contractor) Oct 08-Dec 09
Saint Louis, MO

            MIS Senior Network Analyst II

·              Responsible for monitoring and troubleshooting all alarms for Anheuser–Busch Network in a 24/7 NOC environment.

·              Utilize HP OpenView, HP Service Center, NetScout, CiscoWorks, BCAN, PRTG and Cisco Secure in normal course of daily duties.

·              Cisco Routers (7500, 7200, 2600) Cisco Wireless Routers 1100 & 1200, Cisco Switches 6500, 3500, 4000, 2900) Cisco Content 11k’s .

·             Troubleshoot and coordinate with LEC to solve problems with WAN circuits in a NOC capacity and generate and control ticketing of the troubles utilizing HP Service Center.

·             Troubleshoot and correct LAN related problems for end-users, to include LAN drop repair, maintain the LAN equipment to include APC UPS’s, Liebert UPS’s, HP Switches, and Cisco Routers, Switches, and WAP’s. 

·              Maintain network documentation and prepare root-cause analysis of network outages for Upper management.

AT&T, (Contractor) Oct 07-Oct 08
Bridgeton, MO

             Core Backbone Engineer

·              Responsible for monitoring and troubleshooting Core backbone connectivity problems, hardware failures, network BGP routing/peering issues and providing 3rd level support for

·              Cisco high-end routers and switches (CRS, 12416 (GSR), 7613/09, 6509/4, 4800, 3600, 2900). Juniper M and MX series.

·              Ensure customer SLAs are met.  Work with provisioning to turn-up customer BGP sessions.

·              Maintain network documentation and prepare root-cause analysis of network outages for Upper management.

Anheuser Busch, (Contractor) Oct 02-Jun 07
Saint Louis, MO

            MIS Senior Network Analyst II

·              Responsible for monitoring and troubleshooting all alarms for Anheuser–Busch Network in a 24/7 NOC environment.

·              Utilize HP OpenView, HP Service Center, NetScout, CiscoWorks, BCAN, PRTG and Cisco Secure in normal course of daily duties.

·              Cisco Routers (7500, 7200, 2600) Cisco Wireless Routers 1100 & 1200, Cisco Switches 6500, 3500, 4000, 2900) Cisco Content 11k’s.

·             Troubleshoot and coordinate with LEC to solve problems with WAN circuits in a NOC capacity and generate and control ticketing of the troubles utilizing HP Service Center.

·             Troubleshoot and correct LAN related problems for end-users, to include LAN drop repair, maintain the LAN equipment to include APC UPS’s, Liebert UPS’s, HP Switches, and Cisco Routers, Switches, and WAP’s. 

·              Maintain network documentation and prepare root-cause analysis of network outages for Upper management.

AT&T, (Contractor) Oct 01-Oct 02
Bridgeton, MO

             Core Backbone Project Manager

·              Responsible for monitoring and troubleshooting Core backbone connectivity problems, hardware failures, network BGP routing/peering issues and providing 3rd level support for

·              Cisco high-end routers and switches (12416 (GSR), 7613/09, 6509/4, 4800, 3600, 2900). Juniper M series.

·              Ensure customer SLAs are met.  Work with provisioning to turn-up customer BGP sessions.

·              Maintain network documentation and prepare root-cause analysis of network outages for Upper management.

Savvis Communication, Mar 00-Oct 01
Saint Louis, MO

             TAC Network Engineer

·              Responsible for monitoring and troubleshooting long haul core ATM Trunks to provider's for congestion/latency and moved traffic when necessary to prevent impact to customer traffic.

·              Work trouble tickets on any network performance degradation issues.

·              Configured and monitored Lucent ATM - 500, 550 and Frame Relay - 9000 series switches through NavisCore and performed remote testing/troubleshooting using React & Centest.

·              Worked Circuit Migrations with local carriers in MTCE windows.

·              Modified customer router configurations on Promanaged accounts including adding/modifying/deleting BGP routes, Access-lists, ETC.

·              Created/Modified/Deleted customer local Bind8 DNS zone files.

MCI WorldCom,  Jun 97- Mar 00
Saint Louis, MO

       Maintenance Technician II

·              Responsible for troubleshooting domestic & International nodes in the MCI WorldCom network.

·              Used Remedy to pick up trouble reports from Customer, Isolate trouble and refer out to LEC if necessary. Escalate trouble tickets in a timely matter.

·              Utilized remote test systems to isolate and resolve customer outages. Drive (escalations) LEC, IXC and vendors organization to resolve customer outages in a timely matter.

·              Used NMS to detect faults with Physical link state, Link Management and IP connectivity.

·              Built Logical Ports and Permanent Virtual Circuits for new Domestic and International Frame Relay sites.

·              Configured and monitored Lucent ATM - 500, 550 and Frame Relay - 9000 series switches through NavisCore and performed remote testing/troubleshooting using React & Centest .

·              Assist with training of new technicians to decrease the loss of time in productivity.

REFERENCES: 

Available upon request.